FAQ
1. Do I need to have an account to order?
No, you can also place an order as a guest and be on your way but there are some special perks if you setup an account with us during checkout:
• Quick checkout process
• Easily view your order status and order history
• Receive updates detailing our new releases and special promotions
2. What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, Discover, AMEX) and PayPal payments.
3. How secure is my online order?
When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.
4. Are there any exchange rates?
All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.
5. How do I set my shipping address?
Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuations. If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead. For example, you may change letter"?" to "c".
6. Can I change my shipping address once I have placed my order?
Please be advised that your shipping address cannot be revised after the order has been processed or shipped. However, if you contact support we may be able to change it if you are within 24 hours of placing your order.
7. How long does shipping take & how can I track my package?
Because we provide our products from several sources, our normal delivery usually takes 14 to 21 days or sooner. Once your order has shipped, we will send you a confirmation email with your tracking information. Please note we are not responsible for delays that may be caused by the customs in your respective country.
8. What do I do if I have questions or have missing items for my order?
If you still have any questions or items are missing, please contact us immediately at support@coolgadgetsguy.com.
